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      Support Portal General Information

      Accessing the Support Portal

      First Time Login

      The first time you visit the support portal, you'll need to set up a password. Follow these steps to get started:

      1. Go to https://support.aiola.com/
      2. Click on "Forgot your password?"
      3. Enter your email address and click "Send reset email".
      4. Check your email inbox for a password reset link (make sure to check your spam folder for an email from "aiOla").
      5. Follow the link provided in the email to create a new password.
      6. Save your new password for future logins.

      Navigating the Portal

      Once you're logged in, you can access a wide range of resources designed to enhance your experience with aiOla.

      Portal Resources

      • Articles: Click on "See all articles" to access training materials and informative videos.
      • Tickets: To view the status of a support ticket or to submit a new one, click on the top right menu and select "Go to Customer Portal". You can search or filter tickets based on your needs.

      Support and Feedback

      • Feedback & Minor Issues: For questions or minor issues, please email us at support@aiola.com.
      • Major Issues: If you encounter a major issue, please call Johanna at (607) 351-6079 for immediate assistance.

      Training Guides & Videos

      Our portal offers extensive training guides and videos to help you make the most out of aiOla. Simply log in and navigate to the Articles section to start learning.

      Goal

      Our goal is to ensure that you can easily find the training guides, videos, and support you need to efficiently use aiOla’s services. Whether you need to learn a new feature or require assistance with a challenge, our support portal is here to help.